Who we are
CINESLATE is a visual reference and creative planning workspace for filmmakers and visual storytellers. Collect images, video and audio, organize ideas, build moodboards and pitch decks, and shape your visual direction in one place. You can contact us at support@cineslate.app
Information we collect
- Account and license information: email address, password hashes, account-security settings, license serials, plan type, seat count, activation status, account status, and related timestamps.
- Device and app information: device identifiers used for license seats, app version, platform, activation and refresh timestamps, and basic diagnostics needed to keep licensing working.
- Purchase information: checkout references, order identifiers, subscription identifiers, plan details, and fulfillment status. Payment card details are handled by our payment providers and are not stored by CINESLATE.
- Website and browser tool analytics: page visits, heartbeat pings used to estimate people online, export counts from browser tools, browser user-agent information, IP-derived technical data, and a random identifier stored in your browser and hashed identifiers used to distinguish visits.
- Shared link content: if you use sharing features, uploaded board files, images, videos, metadata, settings, view counts, download counts, visitor keys, and share access events may be stored so the shared link can work. Project, board, and item identifiers help connect shared feedback to the original project.
- Collaborative feedback: comments and replies, annotations including their titles, text and positions, favourites or shortlist selections, review decisions and notes, resolution status, and the project items or versions they concern. This can include contributor names, account profile photos, account references or guest ownership identifiers, and related timestamps.
- Feedback activity and preferences: activity records, read markers associated with an account or device, and preferences and delivery records for optional feedback email summaries.
- Support reports and product feedback: when you send a report or message to CINESLATE, your name if provided, email if provided, message text, serial, device information, app version, and technical details needed to respond and prevent spam. These reports are separate from feedback posted on shared projects.
What stays on your device
Normal desktop editing and Quickboard Lite file imports and exports take place on your device. Creating or updating a shared link uploads the content needed to provide that link. You may also choose to send files to support. Account and license checks exchange account, device, and license information; they do not upload your project media. Sending a support report or product feedback to CINESLATE sends the message and associated technical information.
How we use information
- To create accounts, activate licenses, manage seats, verify subscriptions, and prevent license abuse.
- To provide downloads, updates, shared links, browser tools, and website availability controls.
- To display collaborative feedback, connect it to the relevant project item or version, preserve discussion history, and show unread activity and notifications.
- To process purchases and fulfill license access after checkout.
- To measure basic product usage, such as downloads, active app seats, website visitors online, shared link views, and exports from browser tools.
- To respond to support requests, investigate errors, secure the service, and improve CINESLATE.
Feedback read markers help us track which updates an account or device has seen. Where feedback email summaries are available and email delivery is configured, the verified license owner may opt in to hourly or daily summaries. These emails are sent to the owner's verified account email only when there is new unread feedback. They contain update counts rather than feedback text or project media.
Cookies and local storage
We may use cookies or browser storage to keep you signed in, protect admin and account sessions, remember shared-link access, and store random identifiers for website or browser tool analytics. You can clear cookies or local storage in your browser, but some account and share functions may reset or stop working. Clearing storage does not opt you out of analytics: a new analytics identifier may be created when you return.
Shared-link tools may also save a guest name, a guest ownership key used to manage that person's contributions, and display preferences in your browser. Unsent comment drafts, including their name and target or discussion details, may be kept in session storage so they survive a page refresh. Clearing a guest ownership key can prevent you from editing or deleting earlier guest contributions through that browser.
External fonts and web images
Our website loads fonts from Google Fonts, which causes your browser to contact Google. If you import or open an image from a web address, your browser contacts the server hosting that image. Those providers receive the technical information needed for the request, such as your IP address and browser information, under their own privacy practices.
Payments
The payment provider identified at checkout processes your payment under its own privacy and security practices. CINESLATE supports Lemon Squeezy and, where configured, Stripe; the provider used for your order is shown at checkout or on your receipt. CINESLATE receives the information needed to confirm an order, create or update a license, and manage subscriptions.
When we share information
Collaborative feedback, including contributor names and available profile photos, may be visible to other people with permitted access to the shared link, depending on its settings. The link owner and authorized users of the associated license can also view feedback in the desktop app and download feedback reports.
We do not sell your personal information. We may share information with service providers that help us operate CINESLATE, including hosting, payment processing, email delivery, analytics, licensing, support, and security. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger or acquisition.
Data retention
We keep information for as long as needed to provide the service, maintain licenses and purchase records, comply with legal obligations, resolve disputes, and secure the product. Shared links may expire or be deleted. Analytics session records are kept for a limited period and may be aggregated into counters.
Updating a shared project uploads new artwork under the same link and preserves existing feedback. This includes previous-version annotations and review decisions, and feedback referring to items that have been removed. Earlier uploaded files may also remain stored alongside replacement files.
Revoking a link blocks shared-viewer access; it does not itself erase stored content. Deleting a link removes its stored share record and initiates removal of its uploaded files. Expired links are removed through service cleanup, so expiry and removal of stored files need not happen at the same moment.
A separate, bounded feedback activity history may retain names, identifiers, and timestamps after individual feedback or a link is deleted, but it does not keep separate copies of feedback message bodies. Deleting a link does not necessarily remove associated read markers or account notification preferences. Files and feedback reports already downloaded are separate copies; updating, revoking, or deleting a link does not remove those copies from other people's devices.
Security
We use reasonable technical and organizational measures to protect information. No internet service is completely secure, so we cannot guarantee absolute security.
Your choices
- Under UK data protection law, you can request access to, correction of, or deletion of your personal information. Where applicable, you can also request restriction of its use or a portable copy of information you provided.
- Right to object: where applicable, you can object to our use of your personal information.
- Where we rely on consent, you can withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
- You can delete local projects and media from your own device at any time.
- You can clear cookies and local storage in your browser.
- You can ask us to revoke or delete shared links that are associated with your account or license where we can verify ownership.
- You can control feedback sounds in the app's preferences. If you receive optional feedback email summaries, you can turn them off using the unsubscribe link in an email.
To exercise your rights or raise a privacy concern, use our contact details below. You also have the right to complain to the UK's Information Commissioner's Office (ICO). See how to complain to the ICO.
Children
CINESLATE is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
International use
If you use CINESLATE from outside the country where our servers or providers operate, your information may be processed in other countries. Those countries may have privacy laws different from your own.
Changes to this policy
We may update this Privacy Policy when our product, services, or legal requirements change. The updated version will show a new last updated date. We will bring material changes to your attention before they take effect and explain any new purposes for using your personal information before that new use begins.
Contact
For privacy questions or requests, contact CINEAURIS at support@cineslate.app.